Thank you for your purchase from Jonrese Candle Co. If you are not 100% satisfied with your purchase for any reason, we are here to help! In the event you are not completely satisfied with your purchase, we offer a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. Unfortunately due to the nature of our business, we are unable to offer refunds. Shipping charges incurred with your original order are non-refundable as well.
To be eligible for an exchange, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at email@example.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. You will be responsible for paying the shipping cost to return your item.
You can always contact us for any exchange questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please also include photos of the damage or issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and will let you know if the exchange was approved or not. If approved, you will automatically be shipped a new item of the same value. Please allow 7-10 business days for processing.